Technorati: A for concept, F for execution

Hey Dave Sifry! Are you listening? Seems that lately the only way I can get a response from anything living at Technorati is to ping you!

For some reason Technorati decided to drop the claim I had on A Penny Saved… Why? I dunno. Perhaps something to do with the subdomain? I’ve solved similar problems before by just unclaiming and reclaiming, but when I do that, I get a message that the URL is unclaimable. I sent the technorati support an email and in the two weeks since the only thing I’ve gotten that indicates that there is anything behind the green facade is a autoreply email.

Now, I don’t care that it’s taken 2 weeks to fix the problem. Stuff happens and it takes time to fix. The problem I have is that for all the great features and ability of Technorati, I find my self wanting an alternative simply because a response wasn’t made. You see, David, anybody can set up an autoresponder. But it takes a human to tell me that they need more info or that the problem is being worked on. A human connection. That’s what I want.

UPDATE: If you read the very first comment, Dave Sifry replied.  I have to admit, that Dave has single handedly reassured me on many issues I’ve had with technorati.  No other service that I use online has even come close to having someone like Dave.  I honestly can say that if Dave were to leave technorati, I wouldn’t be far behind.

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About Shane Ede

Shane Ede is an IT guy by day and a Entrepreneurial Blogger by night. You can follow him here on Thatedeguy or over on Twitter and Google+.

Comments

  1. Sorry about that! We’ve been somewhat swamped lately as the service has been growing. I’m passing your issue to our support team for immediate followup, my apologies for the unresponsiveness.

    Dave

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