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	<title>Comments on: Another sentence</title>
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	<description>My commentary on Tech News, Starting a business, Ebay, and Everyday Life</description>
	<pubDate>Sun, 12 Oct 2008 09:07:42 +0000</pubDate>
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		<title>By: Jake</title>
		<link>http://www.thatedeguy.com/archives/2006/04/another-sentence#comment-949</link>
		<dc:creator>Jake</dc:creator>
		<pubDate>Tue, 16 May 2006 21:38:52 +0000</pubDate>
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		<description>"The call center's goal was to use survey scores to analyze customer complaints and foster product and service improvements while simultaneously putting in place a Web-based customer self-service infrastructure."

Man... why did "The CRM Handbook" have to be the closest book?

-jb</description>
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<p>Man&#8230; why did &#8220;The CRM Handbook&#8221; have to be the closest book?</p>
<p>-jb</p>
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